Terms & Conditions
LICIYO – Terms & Conditions
Effective Date: 04 August 2025
Last Updated: 25/09/ 2025
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1. Introduction
> "LICIYO" (https://www.liciyo.com ) offers home delivery of
LICIYO brings you trusted quality and effortless delivery of the following fresh essentials:
Welcome to LICIYO! We provide fast and reliable home delivery service, right to your doorstep. Whether you’re craving delicious non-vegetarian dishes like chicken, mutton, and fish, or healthy vegetarian options such as paneer and fresh vegetables, you’ll find everything on our menu! In addition, we also offer roti, chapati, tandoori roti, and rice.
✔️ Consent: By using the app/website, you agree to these Terms & Conditions and our Privacy Policy, which comply with Google Play and Apple App Store guidelines.
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2. Eligibility
> Users must be at least 18 years old.
A valid mobile number and Name are required to create an account.
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3. Product Safety
> All products are prepared under FSSAI License.
🚫 Health Advisory:
Do not store Cooked meat Like, Chicken Goat Mutton/eggs above 4°C.
Cook thoroughly before consumption.
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4. Payment Policy
> All prices are inclusive of GST.
Accepted payment methods include:
Debit/Credit Cards
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
COD (Cash on Delivery)
⚠️ COD Misuse Policy:
If a customer cancels 3 COD orders at the time of delivery:
Their COD option will be permanently disabled.
Future orders will be accepted on a prepaid basis only.
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5. Order Management
Order confirmation will be sent via SMS or Email.
Orders can be cancelled before dispatch.
LICIYO may reject orders that show suspicious or fraudulent activity.
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6. Delivery Timeline
> Estimated time: 20–45 minutes (depends on location, traffic, and weather).
Possible delay reasons:
Heavy rain, traffic jams, vehicle issues.
In such cases, the rider will inform you via call/app notification.
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7. Return/Refund Policy
> Eligible conditions:
Spoiled (damaged) products.
Wrong/incomplete order.
Process:
Raise a complaint within 24 hours via app/email.
Photo/Video proof is mandatory.
After verification, refund will be issued to the original payment method within 5–7 business days.
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8. Customer Responsibilities
> Provide accurate delivery address and mobile number.
Avoid unnecessary cancellations.
🛑 Account Suspension Policy (Play Store/Apple Compliant):
In case of fraud/policy violation:
First violation: Notification via Email/SMS.
Second violation: 30-day temporary suspension.
Third violation: Permanent account termination.
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9. Force Majeure
> LICIYO is not liable in the following scenarios:
Floods, earthquakes, heavy rain, strikes, pandemics, or government restrictions.
Wrong details provided by the customer.
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10. Legal Provisions
> Intellectual Property: Copying LICIYO’s logo/content is strictly prohibited.
Data Collection: User's location, contact, and payment data is collected as per our Privacy Policy.
Policy Changes: Updated T&Cs are deemed accepted once published on the website/app.
Jurisdiction: All disputes are subject to the courts in Mumbai.
Notes
Important updates will be shared via Email or App notifications.
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11. Contact Information
> For complaints/assistance:
📧 Email: liciyobusiness@gmail.com
- 🕒 Working Hours: Monday to Friday,
9:00 AM to 9:00 PM (IST)
Users may contact the Grievance Officer regarding any complaints, concerns, or queries related to personal data, order-related issues, or policy matters. All complaints will be acknowledged within 24 hours and resolved within 15 business days, in accordance with applicable legal requirements
This appointment is made in accordance with India’s DPDP Act and the IT Rules, 2021.
These Terms and Conditions govern your use of this website/App and the purchase of products or services offered herein. By accessing or using this website/App, you agree to be bound by these terms. Please read them carefully.
1. General Use
By using this website, you confirm that you are at least 18 years old or are using the website/App under the supervision of a parent or legal guardian.
All content on this website/App is for informational purposes only and is subject to change without notice.
2. User Responsibilities
Users agree not to misuse the website/App by knowingly introducing viruses, trojans, or other malicious material.
You must not attempt to gain unauthorized access to the server, database, or any part of the site.
3. Product & Service Descriptions
All efforts are made to ensure accuracy in product descriptions, images, pricing, and availability.
However, we do not warrant that product descriptions or other content are complete, current, or error-free.
4. Order Acceptance & Cancellation
Placing an order on this website/App does not constitute a confirmed order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.
Once placed, orders may not be canceled or modified unless otherwise stated in the return policy.
5. Pricing and Payment
All prices are displayed in INR or the local currency and are inclusive or exclusive of taxes as indicated.
Payments must be made through secure and approved payment gateways. The website/App is not liable for any payment gateway errors.
6. Intellectual Property
All text, graphics, logos, images, and other materials on this website/App are the intellectual property of their respective owners and protected by copyright and trademark laws.
Unauthorized use or duplication of any materials is prohibited.
7. Limitation of Liability
We are not responsible for any indirect or consequential damages that may arise from the use or inability to use the website or the products purchased through it.
Liability is limited to the value of the product purchased, if applicable.
8. Modifications to Terms
These terms may be revised at any time without prior notice. Continued use of the site after changes implies acceptance of those changes.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of India