Payment Policy
LICIYO Payment Policy
1. Accepted Payment Methods
We accept the following modes of payment for your convenience:
- 💳 Debit/Credit Cards
- 📱 UPI (Google Pay, PhonePe, Paytm, etc.)
- 🏦 Net Banking
- 💼 Wallets
- 💵 Cash on Delivery
> All digital payments are processed through secure, PCI-DSS compliant gateways.
2. 🕑 Timing & Payment Rules
- 🔹 All orders must be prepaid at checkout, unless the Cash on Delivery (COD) option is selected.
3.Confirmation & Communication
- ✅ On successful payment, customers will receive a confirmation via SMS/email with Order ID, payment amount, and expected delivery time.
4. ✅ When Is a Refund Applicable?
- If your order contains any incorrect, missing, or damaged items, a full refund will be issued (with valid proof such as photos or videos).
- Refunds are processed within 5–7 working days.
- If a customer experiences duplicate payment deduction, an appropriate review will be conducted and a refund will be initiated accordingly.
---
When Can an Order Be Cancelled?- Orders can be cancelled anytime before they are marked as delivered. Once the order is marked as delivered, returns are not applicable, as our products—such as Cooked chicken, mutton, eggs, and ready-to-eat meals—are highly perishable.- If a customer wishes to cancel after placing the order, they must contact our customer care team before the order is marked as delivered to request cancellation.
---
⚠️ Additional Conditions
- In certain cases, transaction or processing fees may be deducted from the refund — especially when bank or gateway charges are applicable.
- Refunds will be issued via the same payment method used during checkout.
- For Cash on Delivery orders, refunds will be processed via UPI or bank transfer after collecting account details from the customer.
5. Payment Failures
- 💥 If your transaction fails, retry is allowed or you may choose a different method.
- 📩 In case of double deduction or technical errors, contact our support immediately.
6. 🎁 Offers & Discounts
- 🎟 Promo codes can be applied at checkout. Each offer will clearly mention the minimum order amount, validity period, and any additional terms.
- 🔒 All offers are non-transferable and, unless specifically stated, cannot be combined with other promotions.
- ⏰ Some offers may be available for a limited time only, or may apply to specific products/categories — please read the offer details carefully.
- 🛑 Any misuse or repeated inauthentic application of an offer may result in cancellation of that offer.
7. 💰 Taxes & Charges
- All our products and orders include GST and packaging charges upfront — customers won’t see any unexpected fees at final checkout.
- We provide a transparent price breakdown before payment, so customers know exactly what they’re paying for.
---
8. 🚚 Delivery Charges Policy
- A delivery fee applies to orders below ₹99.
- Once your order is ₹99 or above, delivery is absolutely free 🎉
- Customers are clearly shown this information before checkout to avoid any surprises.
💡 We believe in smart, informed choices — that’s why our pricing is kept transparent and simple.
9. Data Security
- We do not store customer payment credentials.
- All financial transactions are encrypted end-to-end via secure gateways.
10. Dispute Resolution
- 💬 For payment issues, contact our support team at:
Working Hours: Monday to Friday,
9:00 AM to 9:00 PM (IST)
Users may contact the Grievance Officer regarding any complaints, concerns, or queries related to personal data, order-related issues, or policy matters. All complaints will be acknowledged within 24 hours and resolved within 15 business days, in accordance with applicable legal requirements
This appointment is made in accordance with India’s DPDP Act and the IT Rules, 2021.