Return & Refund Policy
ZC Graphy – Return & Refund Policy
Effective Date: [ January 25, 2026 ]
Last Updated: [ January 29, 2026 ]
At ZC Graphy, we are committed to providing the best photography and videography services to our clients. Since we are a service-based business, our refund and cancellation policy operates under the following terms:
1. Advance Booking Payment
To book any shoot or event, an advance payment of 10% of the total amount is mandatory.
This amount is collected to confirm your slot and reserve our professional resources for your specific date.
2. Cancellation & Refund
Cancellation 3 Days Prior: If you cancel your booking at least 3 days (72 hours) before the scheduled function or event date, 100% of your advance payment will be refunded.
Last-Minute Cancellation: If you cancel within 3 days of the function start date, the advance payment will not be refunded. This amount is retained to compensate for the lost booking slot.
3. Post-Service Refund
Once the photography/videography service has been provided (i.e., the shoot is completed), no refunds will be available under any circumstances.
As we do not sell physical products (such as frames or physical albums), a "Product Return" policy does not apply. Our service is limited to digital delivery and on-site professional labor.
4. Refund Process
Eligible refund requests will be processed within 5 to 7 working days after approval.
The refund will be credited back via the Original Payment Method used during the transaction (e.g., UPI, Credit/Debit Card, or Bank Transfer).
5. Exceptional Cases (Force Majeure)
If ZC Graphy is unable to provide the service due to technical issues or unavoidable reasons on our part, we will provide a 100% refund to the customer or reschedule the event based on mutual agreement.
In case of natural disasters (floods, heavy rain, etc.), the decision regarding a refund or rescheduling will be made through mutual discussion between both parties.
6. Contact Us
If you have any questions regarding refunds or cancellations, please feel free to contact us:
📧 Email: zcgraphy@gmail.com
🕒 Support Hours: 9:00 AM to 9:00 PM (Monday – Friday)