Privacy Policy

🔐 Privacy Policy – LICIYO

Effective Date: [08/07/2025]

Last Updated: [22/08/2025]

1. Introduction

your trusted partner for

LICIYO brings you trusted quality and effortless delivery of the following fresh essentials:

Welcome to LICIYO! We provide fast and reliable home delivery service, right to your doorstep. Whether you’re craving delicious non-vegetarian dishes like chicken, mutton, and fish, or healthy vegetarian options such as paneer and fresh vegetables, you’ll find everything on our menu! In addition, we also offer roti, chapati, tandoori roti, and rice.

Be sure to check out our full menu for more details!

We are committed to safeguarding your privacy and protecting your personal data.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This policy is structured in accordance with India’s Digital Personal Data Protection Act, 2023, and other applicable data protection laws.

his privacy policy applies to all platforms and services operated by LICIYO, including:

- The official LICIYO website

- The Android mobile application

- The iOS mobile application

This policy ensures consistent data protection standards across all customer touchpoints.

2 User Data Collection

To ensure smooth service and enhance your experience with LICIYO, we collect specific personal information. This data allows us to deliver products reliably, communicate effectively, and maintain high standards of support.

📋 What We Collect:

- 📞 Phone Number – for order confirmations, delivery updates, and customer support

- 📧 Email Address – for receipts, service notifications, and promotional offers (if opted in)

- 🙍 Full Name – to personalize user interactions and improve delivery accuracy

- 🏠 Delivery Address – strictly used to fulfill orders accurately and on time

🎯 Purpose of Collection

We collect this data solely for customer service, delivery, and operational communication. This information is gathered only with your explicit consent, provided during the order or account creation process.

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🚚 Delivery Address Policy

- ✅ Collection Purpose:

Your address is collected to ensure timely and accurate delivery of your order.

- 📍 How It’s Used:

This information is accessed only by LICIYO’s authorized delivery staff to fulfill your order at the correct location.

- 🔐 Data Sharing:

We do not share your address with third-party service providers. It is used exclusively by LICIYO’s internal delivery team.

- 🔒 Data Security:

Address data is stored securely using encrypted systems and strict access controls to prevent unauthorized use.

- 📝 Edit & Delete Options:

You can view, update, or delete your delivery address at any time via your account settings on the app or website.

To update your account details in the LICIYO app:

- Tap the Account button on the home screen.

- At the top, you'll see an Edit button — tap it to update your name and mobile number.

- To delete your account and data, tap the three-dot menu in the top-right corner and select Delete Account.

You have full control over your personal information — anytime, anywhere.

3 Data Usage

- Customer name, phone number, and email are used for order confirmation, delivery updates, and support.

- Payment-related information is used strictly to complete transactions securely via certified payment gateways.

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Data Sharing

- 👨‍✈️ With Delivery Staff

Customer’s name Delivery Address and contact details are shared only for delivery purposes.

- 💳 With Payment Gateways

Details such as name, phone number, and payment information are shared securely to process transactions.

- 🚫 No Sharing with Other Third Parties

LICIYO does not share customer data with any unrelated third-party service providers.

LICIYO does not store any payment credentials. All transactions are securely handled by certified payment partners.

4 User Choice & Consent – LICIYO

At LICIYO, we believe in giving our users full control over their personal data.

- ⚙️ Data Edit & Deletion: Users can go to their account section on the LICIYO app or website, click the Edit button at the top, and modify or delete their information at any time.

- 🔒 Sign Out & Data Rights: Users may sign out and request deletion of their personal data whenever they wish.

We use personal information for optional purposes (such as marketing) only after receiving clear and informed consent.

Cookies and tracking tools are used only with your consent. You can manage or disable them via your browser settings.

5 My Data Control – LICIYO

At LICIYO, your data is your right. Through our app and website, you have full control over your personal information.

🔧 Edit or Delete Your Data:

- Tap the “Account” icon on the right side of the home screen

- At the top, you'll see the “Edit” button

- From here, you can edit or delete your name, mobile number, and account information

- You may also log out to deactivate your account

📍 Update Your Address:

- Just below the Edit button, you'll find the “Address” button

- Here, you can edit or delete your delivery address

🔐 Your Consent, Your Control:

LICIYO will never use your personal data for marketing or tracking without your clear and informed consent.

You can manage cookies and other tracking tools via your browser settings.

6 Third-Party Sharing – Your Privacy Is Our Priority at LICIYO

We only share essential data with service partners who help improve your experience:

- Delivery partners – to ensure your order arrives safely and on time

- Payment processors – to make your transactions secure and smooth

- Analytics providers – to improve our app/website based on your interactions

Every third-party we work with complies with Indian data protection standards and operates under strict confidentiality agreements.

🚫 They are not allowed to misuse your data — nor use it for any purpose beyond what you’ve consented to.

7 Cookies & Tracking

LICIYO uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve service performance.

👉 LICIYO only uses cookies for analytics and secure transaction purposes. No cookies are used for advertising or behavioral targeting.

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What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand user behavior, and deliver a smoother experience.

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Types of Cookies We Use:

Essential Cookies – Required for basic website functionality (e.g., login, cart updates).

Analytics Cookies – Used to track user behavior and website performance (e.g., via Google Analytics).

Functionality Cookies – Remember user preferences like language or location.

Session Cookies – Temporary cookies that expire when you close your browser.

Persistent Cookies – Remain on your device for a set period to improve future visits.

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Third-Party & Firebase Cookies

We use trusted third-party services and platforms like Firebase that collect data through cookies and SDKs:

📊 Google Analytics

Used to monitor website traffic and user interaction.

💳 PhonePe Payment Gateway

May use cookies for secure transaction processing.

🔥 Firebase (Powered by Google)

LICIYO uses Firebase in the app to:

- Report app crashes (Firebase Crashlytics)

- Track user interaction and screen views (Firebase Analytics)

- Enable secure login and authentication (Firebase Auth)

- Provide real-time database and cloud storage services

Firebase collects data through cookies and SDKs to help us improve app functionality and user experience.

Firebase is a Google service and is governed by the Google Privacy Policy and Firebase Privacy & Security. All data collection complies with applicable data protection laws and confidentiality agreements.

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Data collected by Firebase is retained for up to 14 months. Users can request deletion.

User Control:

You can manage or disable cookies anytime through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

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For more details, refer to:

Google analytics privacy policy Read Here

Phonepe privacy policy Read Here

Firebase (Privacy Policy) Read Here

8 Data Protection & Security

We are committed to protecting your personal data. LICIYO implements appropriate technical and organizational measures to ensure your information is secure, confidential, and used only for legitimate purposes.

Data Breach Notification

> If a data security breach occurs that may put your personal data at risk, LICIYO will:

> - Notify you via email/application notification within 72 hours.

> - Provide details about the nature of the breach, the affected data, and the actions we are taking.

> - Submit the required report to India’s Data Protection Board.

Security Measures

We use secure servers, encrypted connections (SSL), and restricted access protocols to safeguard your data from unauthorized access, alteration, or loss

Our team performs regular security audits, and access to personal data is limited to authorized personnel only.

Disclaimer

While we strive to use commercially acceptable means to protect your Personal Data, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. However, we are fully committed to applying the highest standards to keep your information safe.

9 User Rights-LICIYO

LICIYO empowers customers with full control and transparency over their personal data. Users are entitled to the following rights:

- 🧾

Right to Access

Users can view and obtain the personal information they have shared with us.

- ✏️

Right to Edit

Users may update details such as name, phone number, or email by using the Edit button on the app or website.

- 🧹

Right to Delete

Users can request deletion of their personal data at any time or delete it themselves via their account settings.

- 🔁

Right to Withdraw Consent

If users have previously given consent for optional data usage, they retain the right to withdraw it.

- 📣

Right to File a Grievance

For any concerns related to data handling or policy matters, users may contact the Grievance Officer to submit a formal complaint.

Users may access, edit, delete their personal data, or withdraw consent at any time by contacting us. liciyobusiness@gmail.com

for requests.

10 Data Retention

Customer data is retained for up to 6 months or as long as required to fulfill the purpose for which it was collected. After this, the data is securely deleted.

Once deleted, your personal data will also be removed from all backup systems.

11.Grievance Officer Details – LICIYO

In accordance with applicable laws and to address user concerns effectively, LICIYO has designated the following Grievance Officer:

- 👤

Support Team

- 📧 Email: liciyobusiness@gmail.com

- 🕒 Working Hours: Monday to Friday,

9:00 AM to 9:00 PM (IST)

Users may contact the Grievance Officer regarding any complaints, concerns, or queries related to personal data, order-related issues, or policy matters. All complaints will be acknowledged within 24 hours and resolved within 15 business days, in accordance with applicable legal requirements

This appointment is made in accordance with India’s DPDP Act and the IT Rules, 2021.

12 .Policy Updates

We may update this policy from time to time. Changes will be notified via website/email.

Users will be informed via email or app notification ahead of significant policy changes.

13 Children’s Data Policy – LICIYO

LICIYO’s services are designed for use by adults only. We do not knowingly collect personal data from children under the age of 18. Here’s how we handle children’s data:

- If a child registers and submits personal data on our platform, we initiate steps to delete the information from our servers immediately upon discovery.

- Parents or guardians who become aware of such activity may contact our team to assist with data removal.

We ensure that the privacy and protection of children’s data is a top priority and fully compliant with India’s Digital Personal Data Protection (DPDP) Act.

If data from a child is accidentally collected, it will be

deleted within 72 hours upon detection.

14 Third-Party Integrations

International Data Transfer

> LICIYO uses international services (such as Firebase, Google Analytics) that may process/store data outside India. We ensure that:

> - All international data transfers comply with India’s DPDP Act.

> - Data is stored only on servers certified with GDPR/ISO 27001.

> - Standard Contractual Clauses (SCCs) are applied to safeguard transferred data.

To enhance the user experience and ensure secure operations, LICIYO collaborates with trusted third-party services. These partners help us track performance, process payments, and optimize delivery efficiency. Below are the third-party integrations and how they interact with user data:

We may share limited data with the following categories of third-party partners:

Other Technology Services refer to tools used to operate our platform smoothly—such as OTP delivery systems, fraud detection, and real-time notifications.

📊 Google Analytics

LICIYO uses Google Analytics to understand website traffic, user behavior, and performance metrics. This service may collect the following information:

- IP address

- Device type and browser information

- Browsing activity (e.g., pages viewed, duration of visit)

Is this data linked to users?

Yes, Google Analytics may associate certain data with a user's browser or device. However, it typically does not reveal personally identifiable information unless the user has logged in.

Is this data used for tracking purposes?

Yes, the service uses cookies and other tracking technologies to monitor user activity and generate insights for improving website functionality.

📌 User Control:

Users can manage or disable Google Analytics cookies via their browser settings. For more details, refer to the Google Analytics Privacy Policy.

💳 PhonePe Payment Gateway

For secure payment processing, LICIYO integrates PhonePe Payment Gateway. This service may process the following user data:

- Name

- Phone number

- Payment details (e.g., UPI ID, bank account info)

Is this data linked to users?

Yes, PhonePe processes personal data to verify and complete financial transactions securely.

Is this data used for tracking purposes?

No, PhonePe does not use data for marketing or behavioral tracking. It is used solely for facilitating secure transactions.

📌

Data Security Measures

PhonePe is certified under ISO27001 and PCI-DSS, implementing strict safeguards to protect user data. For more information, see the PhonePe Privacy Policy

Logistics & Courier Partners

For order processing, shipping, and real-time delivery updates.

Other Technology Services

Supporting our platform’s functionality, communication systems, and fraud prevention.

Note:

Each third party is obligated to maintain the confidentiality and security of your data. We do

not

authorize them to use your personal information beyond the scope of their service to us. For specific details, users are encouraged to review the privacy policies of these respective partners.

15 Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Email: liciyobusiness@gmail.com

1/5 Rama Niwas Gamdevi Road

Bhandup West , Mumbai

Konkan Division

Maharashtra - 400078