Privacy Policy

Effective Date: [ January 25 2026 ]

Last Updated: [ January 29 2026 ]

Introduction

Welcome to ZC Graphy

1.1 At ZC Graphy

We believe photography is not just about operating a camera—it is the art of holding time still, capturing emotions, joy, and those precious moments that remain unforgettable for a lifetime.

1.2 📸 Our Services – ZC Graphy

ZC Graphy offers you a perfect blend of artistic creativity and technical excellence, ensuring that your special occasions become truly memorable.

1.3 Welcome to ZC Graphy!

We transform your celebrations into beautiful visual stories. Whether it’s the grandeur of a wedding, the joy of a birthday, the excitement of corporate or social events, or the tenderness of maternity—we cover it all. Beyond photography, we also provide high-quality video shoots and cinematic films. Our priority is to make you feel comfortable in front of the camera so that the results are always natural and stunning.

1.4 Commitment to Privacy

We are dedicated to protecting your privacy and safeguarding your personal data. We use your information to deliver and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1.5 Compliance with Law

This policy is structured in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) and other applicable data protection laws.

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Scope of the Privacy Policy

This Privacy Policy applies to all platforms and services operated by ZC Graphy, including:

- The official ZC Graphy website

- Android mobile application

- iOS mobile application

This policy ensures consistent data protection standards across all customer touchpoints.

User Data Collection

2.1 Purpose of Collection

To ensure smooth service delivery and enhance your experience with ZC Graphy, we collect specific personal information. This data enables us to deliver products reliably, communicate effectively, and maintain the highest standards of service.

2.2 📋 What We Collect

- 📞 Phone Number – Used for order confirmation, delivery updates, and customer support.

- 📧 Email Address – Used for receipts, service notifications, and promotional offers (if opted in).

- 🙍 Full Name – Helps personalize your experience and improve delivery accuracy.

- 🏠 Delivery Address – Strictly used to fulfill orders accurately and on time.

2.3 Purpose of Collection

We collect this information solely for customer service, delivery, and operational communication. Data is collected only with your explicit consent, provided during the order or account creation process.

2.4 Delivery Address Policy

- ✅ Purpose of Collection: Your address is collected to ensure timely and accurate delivery of your orders.

- 📍 Usage: This information is accessed only by ZC Graphy’s authorized delivery personnel to complete your order at the correct location.

2.5 🔐 Data Sharing

We do not share your address with third-party service providers. It is exclusively used by ZC Graphy’s internal delivery team.

2.6 🔒 Data Security

Your address data is securely stored using encrypted systems and strict access controls to prevent unauthorized use.

2.7 📝 Edit and Delete Options

You can view, update, or delete your delivery address at any time through your account settings on the app or website.

2.8 Updating Account Details in the ZC Graphy App

- Tap the Account button on the home screen.

- At the top, tap the Edit button to update your name and mobile number.

- To delete your account and data, tap the three-dot menu in the upper-right corner and select Delete Account.

You have complete control over your personal information—anytime, anywhere.

Data Usage

3.1 Use of Customer Information

Customer name, phone number, and email address are used strictly for order confirmation, delivery updates, and customer support.

3.2 Payment Information

Payment-related details are used exclusively to complete transactions securely through certified payment gateways.

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Data Sharing

3.3 👨‍✈️ With Delivery Staff

Customer name, delivery address, and contact details are shared only for the purpose of completing deliveries.

3.4 💳 With Payment Gateways

Details such as name, phone number, and payment information are securely shared with certified payment partners to process transactions.

3.5 🚫 No Sharing with Other Third Parties

ZC Graphy does not share customer data with any unrelated third-party service providers.

We do not store any payment credentials (such as card numbers or PINs). All transactions are securely handled by certified payment partners.

User Choice & Consent

4.1 Full Control Over Personal Data

At ZC Graphy, we believe in giving our users complete control over their personal data.

- ⚙️ Edit and Delete: Users can access the Account section in the ZC Graphy app or website, click the Edit button at the top, and modify or delete their information at any time.

4.2 🔒 Sign-Out and Data Rights

- Users can sign out and request deletion of their personal data whenever they choose.

- Personal information is used for optional purposes (such as marketing) only after obtaining clear and informed consent.

- Cookies and tracking tools are used solely with your consent. You can manage or disable them through your browser settings.

Data Control

5.1 Your Data, Your Right

At ZC Graphy, your data is your right. Through our app and website, you have complete control over your personal information.

5.2 Edit or Delete Your Data

- On the home screen, tap the Account icon on the right.

- At the top, you will see the Edit button.

- From here, you can edit or delete your name, mobile number, and account information.

- You can also log out to deactivate your account.

5.3 Update Your Address

- Just below the Edit button, you will find the Address option.

- Here, you can edit or delete your delivery address.

5.4 🔐 Your Consent, Your Control

- ZC Graphy will never use your personal data for marketing or tracking without your clear and informed consent.

- You can manage or disable cookies and other tracking tools through your browser settings.

Third-Party Sharing

At ZC Graphy, your privacy is our top priority.

We share only the necessary data with trusted service partners who help enhance your experience:

- Delivery Partners – To ensure your order reaches you safely and on time.

- Payment Processors – To make your transactions secure and seamless.

- Analytics Providers – To improve our app and website based on user interactions.

All third parties we work with comply with Indian data protection standards and operate under strict confidentiality agreements.

🚫 They are not permitted to misuse your data or use it for any purpose beyond what you have explicitly consented to.

Cookies & Tracking

7.1 Purpose of Cookies

ZC Graphy uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve overall service performance.

7.2 Limited Use of Cookies

👉 ZC Graphy uses cookies strictly for analytics and secure transaction purposes. We do not use cookies for advertising or behavioral targeting.

7.3 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand user behavior, and deliver a seamless experience.

7.4 Types of Cookies We Use

- Essential Cookies: Required for basic website functionality (e.g., login, cart updates).

- Analytics Cookies: Used to track user behavior and website performance (e.g., via Google Analytics).

- Functional Cookies: Remember user preferences such as language or location.

- Session Cookies: Temporary cookies that expire when you close your browser.

- Persistent Cookies: Remain on your device for a set period to improve future visits.

Third-Party & Firebase Cookies

We rely on trusted third-party services and platforms like Firebase that collect data through cookies and SDKs:

- 📊 Google Analytics: Monitors website traffic and user interactions.

- 💳 Razorpay Payment Gateway: May use cookies for secure transaction processing.

- 🔥 Firebase (Powered by Google):

- Reports app crashes (Firebase Crashlytics)

- Tracks user interactions and screen views (Firebase Analytics)

- Enables secure login and authentication (Firebase Auth)

- Provides real-time database and cloud storage services

Firebase collects data via cookies and SDKs to improve app functionality and user experience. As a Google service, Firebase is governed by the Google Privacy Policy and Firebase Privacy & Security Policy. All data collection complies with applicable data protection laws and confidentiality agreements.

- Data collected by Firebase is retained for up to 14 months. Users may request deletion of this data.

User Control

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

More Information

- [Google Analytics Privacy Policy]

- [Razorpay Privacy Policy]

- [Firebase Privacy Policy]

Data Protection & Security

8.1 Commitment to Safeguarding Personal Data

ZC Graphy is committed to protecting your personal data. We implement appropriate technical and organizational measures to ensure that your information remains secure, confidential, and used only for legitimate purposes.

8.2 Data Breach Notification

In the event of a data security breach that may put your personal information at risk, ZC Graphy will:

- Notify you within 72 hours via email or in-app notification.

- Provide details about the nature of the breach, the data affected, and the corrective actions being taken.

- Submit the required report to India’s Data Protection Board.

8.3 Security Measures

We protect your data against unauthorized access, alteration, or loss by using:

- Secure servers

- Encrypted connections (SSL)

- Restricted access protocols

Our team conducts regular security audits, and access to personal data is strictly limited to authorized personnel only.

8.4 Disclaimer

While we strive to use commercially acceptable means to protect your personal data, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we remain fully committed to applying the highest standards to safeguard your information.

User Rights

9.1 Empowering Customers with Transparency and Control

ZC Graphy empowers customers with full control and transparency over their personal data. Users are entitled to the following rights:

- 🧾 Right to Access: Users can view and obtain the personal information they have shared with us.

- ✏️ Right to Edit: Users can update details such as name, phone number, or email at any time using the Edit button on the app or website.

- 🧹 Right to Delete: Users may request deletion of their personal data at any time or delete it themselves through account settings.

- 🔁 Right to Withdraw Consent: If users have previously consented to optional data usage, they retain the right to withdraw that consent.

- 📣 Right to File a Grievance: For any concerns related to data handling or policy matters, users may formally contact the grievance officer.

Users can exercise these rights at any time by contacting us at zcgraphy@gmail.com to access, edit, delete, or withdraw consent regarding their personal data.

Data Retention

Customer data is retained for up to 6 months, or for as long as necessary to fulfill the purpose for which it was collected. After this period, the data is securely deleted.

Once deleted, your personal data is also removed from all backup systems to ensure complete erasure.

Grievance Officer Details

In accordance with applicable laws and to effectively address user concerns, ZC Graphy has designated the following Grievance Officer:

- 👤 Support Team

- 📧 Email: zcgraphy@gmail.com

- 🕒 Working Hours: Monday to Friday, 9:00 AM – 9:00 PM (IST)

Users may contact the Grievance Officer for any complaints, concerns, or queries related to personal data, order-related issues, or policy matters.

- All grievances will be acknowledged within 24 hours.

- Resolution will be provided within 15 business days, in compliance with applicable legal requirements.

This appointment has been made in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) and the Information Technology Rules, 2021.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be communicated through our website or via email notifications.

For significant policy changes, users will be notified in advance through email or in-app notifications.

Children’s Data Policy

13.1 Services Designed for Adults

ZC Graphy’s services are intended for use by adults only. We do not knowingly collect personal data from children under the age of 18.

13.2 Handling of Children’s Data

If a child registers on our platform and submits personal data, we take immediate steps to remove such information from our servers upon discovery.

13.3 Parental or Guardian Involvement

Parents or guardians who become aware of such activity may contact our team to assist with data deletion.

13.4 Compliance and Priority

We ensure that the privacy and security of children’s data remain a top priority and that our practices fully comply with India’s Digital Personal Data Protection Act (DPDP Act, 2023).

13.5 Deletion Timeline

If children’s data is inadvertently collected, it will be deleted within 72 hours of discovery.

Third-Party Integrations & International Data Transfer

14.1 International Data Transfer

ZC Graphy utilizes international services (such as Firebase and Google Analytics) that may process or store data outside India. We ensure that:

- All international data transfers comply with India’s Digital Personal Data Protection Act (DPDP Act, 2023).

- Data is stored only on GDPR and ISO 27001 certified servers.

- Standard Contractual Clauses (SCCs) are implemented to safeguard transferred data.

To enhance user experience and ensure secure operations, ZC Graphy collaborates with trusted third-party services. These partners help us track performance, process payments, and optimize delivery efficiency.

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14.2 📊 Google Analytics

- Purpose: Used to understand website traffic, user behavior, and performance metrics.

- Data Collected: May include IP address, device type, and browsing activity.

- Is this data linked to users? Yes, but it generally does not reveal personally identifiable information unless the user is logged in.

- Is this used for tracking? Yes, to generate insights that improve website functionality.

- User Control: You can manage or disable Google Analytics through your browser settings.

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14.3 💳 Razorpay Payment Gateway

- Purpose: Integrated for secure payment processing.

- Data Processed: Name, phone number, and payment details (UPI ID, bank account information).

- Is this data linked to users? Yes, for secure transaction purposes.

- Is this used for tracking? No, it is used solely for secure transactions.

- Data Security: Razorpay is ISO 27001 and PCI-DSS certified.

14.4 Logistics & Courier Partners

- Purpose: Used for order processing, shipping, and providing real-time delivery updates.

- Data Handling: Each third party is contractually bound to maintain the confidentiality and security of your data. They are not authorized to use your personal information beyond the scope of the services provided to ZC Graphy.

If you have any questions regarding this Privacy Policy, you may contact us at:

- 📧 Email: zcgraphy@gmail.com

- 📍 Address:

1/5 Rama Niwas, Gamdevi Road

Bhandup West, Mumbai

Konkan Division